Agreement and authority
These terms apply when an organization or authorized user accesses StaffOps. By creating an account or using the service, you confirm that you may accept these terms for yourself and, where applicable, for the organization you represent. A separate order form or written service agreement takes precedence if it expressly conflicts with these public terms.
StaffOps is for lawful business operations. Organization owners and administrators are responsible for their workspace configuration, invited users, section permissions, records, sharing choices and instructions to field participants.
Accounts and verification
Users may sign in with supported email, Google or verified phone methods. Accounts are personal to the assigned user. Keep credentials, verification codes and signed-in devices secure; do not share accounts or allow another person to impersonate you. Tell your administrator promptly if access should be removed or if you suspect misuse.
StaffOps may require email and phone verification and may restrict access when membership is inactive, a plan limit is reached, payment status no longer supports a paid plan, or use threatens the service or other customers.
Current plans, limits and billing
StaffOps currently offers Free, Starter and Pro plans. Each plan limits active people and new assignments per calendar month; there are currently no per-user charges. The plan cards shown before checkout are the current product offer and form part of the purchase flow.
Paid plans are monthly subscriptions in Indian rupees, plus the displayed GST, and are processed through Razorpay. The billing contact, address and GSTIN supplied at checkout are used for the Razorpay customer and invoice record. Paid subscriptions renew according to the checkout authorization until cancelled. Changes between paid tiers currently require StaffOps Support.
Cancellation and refunds
An authorized organization user can request cancellation from the Subscription page. Under the current in-app policy, when the latest eligible payment was made within the previous seven calendar days, StaffOps requests immediate cancellation and a full refund through Razorpay. Otherwise, the next renewal is cancelled and paid access continues through the current billing period.
A refund is complete only when Razorpay confirms it. Bank or payment-network processing times may apply. Taxes, invoice adjustments and exceptional billing cases may require support review.
Your content and permissions
The organization remains responsible for the information, files, messages, locations and instructions placed in its workspace. You authorize StaffOps and its service providers to host, copy, transmit, cache, format and otherwise process that content only as needed to operate, secure and support the features you use.
You must have the rights, notices, consents and lawful basis required for personal data, employment information, route and client details, images, recordings and other content you submit. Do not upload secrets, payment credentials or unrelated sensitive data.
Invites, shared links and field operations
Organization invites, Assignment Room invites, shared billing reports, downloads and device sharing features can disclose information outside the main workspace. The user creating or sending access is responsible for choosing the correct recipient, limiting the shared content and revoking access when it is no longer needed.
Live location, check-in, route, status, notification and offline-sync features support operational coordination but may be delayed, unavailable or inaccurate because of device settings, connectivity, third-party maps or user input. Do not treat StaffOps as the sole emergency channel, safety system, timekeeping authority or repository for records that law requires you to keep elsewhere.
AI-assisted features
AI tools create proposed structured data from user instructions and selected files. They can be wrong and require human review. You may not use AI output as the sole basis for a decision that materially affects a person. The AI & Data Use page forms part of these terms whenever you use an AI-assisted feature.
Acceptable use
Do not use StaffOps to break the law, infringe rights, harass or discriminate, monitor people without authority, upload malware, expose confidential information, bypass permissions, probe another organization, overload the service, reverse engineer protected parts of the product, or interfere with security, billing or plan controls.
We may investigate suspected misuse and may limit or suspend affected access when reasonably necessary to protect users, data, the service or legal obligations.
Service changes and responsibility
StaffOps is an evolving product. Features, limits, integrations, mobile behavior and pricing may change. We aim to communicate material changes through the website, product, support or account channel as appropriate. Continued use after an effective change means the updated terms apply, unless law or a written agreement requires another process.
To the extent permitted by applicable law, StaffOps is provided on an as-available basis. Each organization remains responsible for operational decisions, backups or exports it requires, legal compliance, and review of its records and reports.
Support and account requests
Authorized users can contact StaffOps through the in-app Support area. The public Contact page routes product, privacy, account and security requests to the appropriate signed-in or organization channel. Contract notices and formal account requests should follow the contact method in the organization’s order form or service agreement, or be opened through Support for routing.